Is there a crack in the screen of your iPhone? Does your iPhone not respond or badly touch? Do you have poor image quality, dead pixels or spots? No worries, your iPhone is in good hands at ARC because we work according to Apple guidelines. We only use official iPhone parts, repair and test according to Apple quality guidelines. ARC can replace your screen while you wait (*). Has any other damage been caused by a fall from your iPhone? Before changing the iPhone screen, we check for any other damage and make a suitable quotation. We will repair this damage and solve the problem, of course, only with your prior agreement to our quotation.
We work with original screens supplied by Apple. In this way we deliver guaranteed quality. The repair is therefore covered by Apple's worldwide warranty. We fully restore according to the Apple quality requirements.
We guarantee 90 days warranty on the newly installed iPhone screen. If your iPhone is covered by Apple's factory warranty, the longest warranty applies.
We replace your iPhone screen by appointment, while you wait (*).
(*) Subject to the stock available at that time and subject to the condition that no other problems are encountered.
In a hurry and need immediate action? No problem, we offer you a priority procedure so that we can help you immediately. A priority costs €48,4 (VAT included).
These prices are exclusive of “priority“ procedure and subject to the condition that no other problems are encountered. In case of other encountered problems, we will provide you a quote.
iPhone repairs The average repair time is 3 working days. However, the time frame also depends on the following factors:
Mac repairs The average time frame is 2 to 5 working days. It is important to know that the exact repair time depends on a number of factors:
iPad repairs The average repair time is 3 working days. It does not matter whether it is still under warranty or not. The following factors influence the repair time:
AirPods, AirPods Pro and Max The average repair time for AirPods is 3 working days. AppleTV, accessories, keyboards, mice and Apple power adapters The average exchange time is 3 working days.
When you bring in your Apple device for repair, we first listen carefully to gather as much information as possible. Then a file is created. The problem is described on it, along with the type of device, any visible damage, and your contact details. The device then goes to our certified technicians, who get to work on it according to the 'First in, first out' principle. To make the repair process as smooth as possible, we have a few tips you can use before handing in your Apple device:
For most repairs, we need your user password or passcode; we only use this in the context of the repair and do not keep this information. Repair under warranty If your device is still under warranty, the necessary repairs will be carried out. We will notify you as soon as your device is ready. Repair out of warranty When your device is no longer under warranty, we will first prepare a detailed estimate. The estimate itself will mention the costs of the parts and labor necessary for the repair. The repair will only be carried out after you have indicated that you agree with the estimate. If you decide not to have the repair carried out, we will charge an analysis fee.
You can choose a priority repair at ARC. With this service, your device will be handled with priority, both in diagnosing the issue and in performing the actual repair. An additional fee will be charged for this service. What does this priority service guarantee?
What does this priority service not guarantee?
That is possible, although it depends on the situation. Please contact us for this so that we can inform you whether it is possible or not. In any case, you must first register your device via our Apple repair request page.
Yes, you can. You can check the status of your repair on our status page.
We offer the possibility for returning your device. In case you want to use this service, it is important to pack in the device in solid, shockproof boxes. We prefer the original packaging. When we notice, upon receiving the registered device, that the packaging is not good enough, we will send you a quote of a box which is better suited for transporting your device. This box costs €40 (VAT excluded). ARC is not responsible for possible damage on the device which is cause while transporting it to us.
Normally, official defect parts will be send back to Apple. It does not matter whether or not the repair is covered by Apple warranty or not, and whether or not there is damage. Also, it is important to keep in mind that Apple distinguishes two price models concerting the parts which need to be replaced: the exchange price and stock price. The exchange price is the standard price, used when the defective part will be send back to Apple. The stock price (more expensive) is used when the defective part won't be send back to Apple. In our quote prices for the repairs out of warranty, we always base ourselves on the exchange prices..
ARC is an Apple Certified Service Provider, which means that we work closely with Apple and use the official tools and imposed rules provided by Apple. To always be able to guarantee the quality of your device after repair, we often replace entire components instead of repairing them at the component level. Independent non-official repairers, who work independently of Apple, sometimes do offer repairs at the component level, allowing them to get the device working again for a lower cost. Since the quality and reliability of your Apple device can no longer be guaranteed afterwards, Apple and ARC do not recommend this. When a device is repaired by a non-authorized repairer, it can void the warranty and it is possible that further repairs by Apple and ARC will be refused.
By default, Apple offers worldwide service on all devices, but there are some limitations.
Yes we repair all Apple devices, purchased for example at a telco like Proximus, Orange, Base, ... Or at Apple or an Apple Reseller / Retailer like Fnac, Vanden Borre, Lab9, Selexion, Excellent, ... ARC is an Apple Authorized Service Provider, consequently ARC takes care of all Apple repairs, regardless of the place of purchase. However, it is always necessary to present your original proof of purchase if you wish to have a repair carried out under warranty, in the second year after purchase.
You can pay with Bancontact and cash.
Private users Internationally, Apple products come with a limited one-year warranty. Thanks to the 'European Consumer Protection Act', the warranty period within the European Union has been extended to two years (only applicable to private individuals making purchases without a VAT number). Professional users Professional users are users such as businesses, associations, government institutions and educational institutions. A warranty period of 1 year applies to professional purchases. By purchasing AppleCare, the warranty period of a Mac (and associated support) can also be extended to three years for professional users (up to two years for iPad). When does the warranty expire?
Warranty on batteries For batteries and other consumables, a diagnostic test will first be performed to check whether the problem is due to normal wear and tear, or due to a defect or manufacturing fault. Normal wear and tear is not covered by the warranty. Warranty on repairs All repairs carried out by ARC are covered by a parts warranty of 90 days or by the remainder of the device's existing warranty, whichever is longer.
In case of external damage, the warranty on the device expires. It is not necessary for there to be a causal link between the external damage and the problems experienced with the device. The fact that there is visible damage is often reason enough for Apple to refuse the warranty claim anyway. Liquid damage Almost all Apple devices contain indicators that show whether they have come into contact with a liquid. In that case too, Apple's warranty claim will be refused. Cosmetic damage Cosmetic damage (external signs of wear that do not arise from normal use) are not covered by the warranty. On the other hand, cosmetic damage is not a reason to refuse a warranty claim, if this claim relates to other problems. Glass breakage The cost of this depends on the iPhone model and any other damage. Damage caused by an accident or misuse is never covered by warranty. Accidental / external damage In most cases, this can be repaired out of warranty. If your device shows another defect besides this external damage, it must first be investigated whether this defect was not caused by the external damage. When a repair, separate from the existing damage, is hindered by damage to the device, the damage problem may first have to be solved before continuing with the repair. A possible scenario (replacing iPhone battery): the battery of your iPhone needs to be replaced but the screen is broken. The broken screen prevents the battery from being replaced as we cannot open the iPhone without further damaging the screen, nor can we guarantee the proper functioning of the screen. We will therefore also repair the iPhone screen (after acceptance of estimate) in order to be able to replace the battery.
For this, please refer to our separate 'How to turn off Find My?' page where you can find the instructions.
A backup ensures that your data is safe, even if your device is lost, stolen or damaged. An iPhone automatically makes backups in iCloud, provided there is enough space available. A Mac can be configured to make automatic backups using the built-in Time Machine feature. If your device is no longer accessible and you do not have a backup, ARC may be able to help you.
When recovering data, it is always a case-by-case basis to see what is possible. Our advice: bring your device in for more information.
The service tools and diagnostic software used during the repair are not compatible with beta versions of iOS, iPadOS, macOS, watchOS, HomePodOS or tvOS. In the event of a repair, we are required to install the latest official version of the software and the device will be erased. So be sure to back up your data.